Shipping policy

Shipping Policy
Last updated: October 2026

Where we ship. We ship to addresses in the continental United States only. We don’t currently ship to Alaska, Hawaii, US territories, or international addresses.

Processing time. Your order is made to order and prepared by our fulfillment partner. Most orders ship within 3 to 5 business days of purchase. Business days are Monday through Friday, excluding US holidays.

Delivery time. Once your order ships, delivery usually takes a few more days. Most orders arrive within 5 to 10 business days of purchase. These are estimates, not guarantees. Holidays, weather, and carrier delays can add time.

Shipping costs. Shipping on subscription orders is free. For one-time orders, the shipping cost is calculated and shown at checkout before you pay. Taxes, where applicable, are also calculated at checkout.

Tracking. When your order ships, we email you a confirmation with a tracking link. If you haven’t received it within 5 business days of ordering, check your spam folder, then email us.

Multiple items. If your order has more than one product, it may ship in more than one package, and the packages may arrive on different days.

Subscription renewals. Each renewal order ships on the same timeline as a new order. We’ll charge you on your renewal date, and it ships within 3 to 5 business days after that.

Address accuracy. Please check your shipping address at checkout. If it’s wrong, email us right away and we’ll try to fix it before the order ships. We can’t change an address once your order has shipped, and we aren’t responsible for orders sent to an incorrect address you provided.

Changing or canceling an order. Email us right away. If your order hasn’t entered fulfillment, we’ll cancel it and refund you in full. If we can’t stop it, you can still use our 60-day money-back guarantee once it arrives.

Lost, delayed, or damaged orders.

• If your tracking shows delivered but you can’t find your package, check with neighbors and your household first, then email us.
• If your order hasn’t arrived 14 days after it shipped, email us and we’ll look into it and send a replacement or refund.
• If your order arrives damaged or incorrect, email us photos and we’ll send a replacement or a refund.

Contact. abran@clarogreens.com
Claro Greens, 700 Magnolia Ct, Oswego, IL 60543